Case Study – Santa Clarita Valley Water

Case Study

How Klir Helped
Santa Clarita Valley Water
Navigate Amalgamation

Centralizing Permits in One Place

“I don’t think there is anything out there like Klir.”

Keith Abercrombie, Chief Operating Officer, Santa Clarita Valley Water

At a Glance.

The Challenge.

In 2018, Santa Clarita Valley Water (SCV) was managing a massive organizational shift—amalgamating three separate water divisions into one. 

Among the many hurdles that Chief Operating Officer Keith Abercrombie and his team were facing: the complex task of understanding what permits existed across the three divisions. 

With an aging workforce (of which 80% is over 50) and a few key team members set to retire in the coming years, Keith and his team were driven to look for a new way to handle their permits.

In the old system, everyone knew who was responsible for managing a specific permit, but a change in the overall structure meant a change in responsibilities for many employees. 

Each permit had requirements to fulfill for a key regulatory body, and not reporting or complying would mean that the utility would be subject to a fine or penalty, which in many cases could be quite material

Without the support of a central permitting database and an increase in permit quantity and complexity, there was too much risk.

The solution.

Keith and the team at SCV turned to Klir to pull all this permitting information together.

The Klir permit management solution takes the risk of managing and complying with permits out of the individual’s hands by centralizing this information and automating the tasks and activities needed to comply across the organization.

“Klir has helped us manage and track permits and to be in a position that we are comfortable in

knowing exactly what we are doing with our permits. We are not at the risk of screw ups, which can be embarrassing and costly,” says Keith. 

With permits across the organization now managed in Klir:

“Some staff, like supervisors, worry that they could miss a deadline. Having the ability for software to tee up the events in advance, and not just for the person whose responsibility it is, but for someone else in case they are out, gives us peace of mind,” says Keith.

The Impact.

With a single source of truth to manage all permits, SCV has:

“It is a lot more than automation, it is a central database and I now know where to go to find the data I need"
Keith Abercombie
Chief Operating Officer, Santa Clarita Valley Water

Ready to reduce permitting risk?

Klir delivers total visibility into permitting across your entire utility. Request a demo and see how Klir can eliminate risk and keep you in compliance.